FAQs

Do you accept requests for refund?

We are not able to accept requests for return or refund. 

What happens if my order arrives damaged?

We are not responsible for any damage that occurs in transit.  In the event of damage in transit, we will endeavor to make things right to the best of our ability. 

When will my order ship?

Orders will be shipped when we are able. Guaranteed timelines are not available.

Do you ship internationally?

If you are located outside the U.S. and select USPS First Class Mail International as your shipping method, tracking is extremely limited and no insurance is included. Shipments can take up to 6 weeks to arrive (or longer in some cases), and often go several weeks in transit without any tracking updates. Packages are scanned when leaving the U.S., and are often not scanned again until delivery. Due to the limited tracking, USPS does not accept inquiries for this service and we cannot check on the status of a shipment. Since this service does not include insurance, we assume no responsibility if your shipment is lost, returned to us, or arrives damaged. Additional fees apply for re-shipments. USPS Priority Mail International shipments usually arrive within 10 business days and include full tracking and insurance coverage.

If you select UPS or DHL as your shipping method you will receive a tracking number and shipments are partially insured. Customers are responsible for all  duties and import fees. We are not responsible for returned orders due to non-payment of fees or failure to pick up your order.

All sales final. No refunds, returns, or order cancellations. Any problems with an order must be reported within 2 weeks of delivery (or within 3 months of shipment for undelivered orders). We cannot assist with any issues reported beyond this time frame.  If your order is damaged, please keep the shipping box and all packaging material, as this evidence will be required for filing a shipping claim.  If original packaging is discarded, we cannot file a shipping claim, and you may be responsible for re-shipment costs.